90-Day Return/Exchange Policy

We offer a comprehensive 90-day return and exchange policy for all custom 3D figurines.

Policy Overview

Returns	Accept returns for both defective and non-defective products
Exchanges	Accept exchanges
Product Condition	New only
Return Window	90 days
Return Method	By mail
Return Label	Download and print (customer responsibility)
Restocking Fees	No cost
Refund Processing	Up to 90 days

Return & Exchange Process

1.     Contact Customer Support

Reach out to our customer service team with your order details and return request.

Email: hello@getfiguro.com

2.     Receive Approval

You'll receive an email confirmation once your return request is approved.

3.     Ship the Item

Carefully package your figurine and send it back. You are responsible for downloading, printing, and attaching the return label.

4.     Receive Refund or Replacement

Once we receive and inspect your return, you'll get your refund or exchange item. Refund processing time is up to 90 days.

Return Address

Figure Store China

Room 2302, Building B, Zhanan Apparel Wholesale Plaza, Panqiao Subdistrict, Ouhai District, Wenzhou City, Zhejiang Province.

Full Coverage Return/Exchange

We cover return shipping and replacement costs for the following situations:

•        Customization details don't match your specifications or contain errors

•        Wrong item shipped, damaged figurine received, or quality issues

•        Incorrect sizing or proportions

Non-Returnable Items

The following situations are not covered by our return policy:

•        Returns requested after the 90-day period

•        Issues with personalized content that don't affect product quality

•        Damage caused by misuse, accidents, or improper care

•        Figurines that have been worn, washed, or significantly handled

•        Change of mind or personal preference reasons

Return Guidelines

•        Items must be returned in new, unused condition with original packaging

•        Custom figurines require a 30% customization fee for cancellations or changes

•        Use original packaging and ensure it's undamaged

•        Contact us immediately for any issues to minimize production costs