Frequently Asked Questions
Everything you need to know about turning your precious moments into beautiful figurines
It's simple and personal! Just upload your favourite photo(s), share any special details or customisation requests, and our artists will create a unique 3D design just for you. Before we start production, you'll receive a digital preview for approval—we won't print until you're 100% happy with how your figurine looks.
Clear, well-lit photos work best. We recommend front-facing images where faces and details are easy to see. Multiple angles are helpful, especially for hairstyles, outfits, or pets. If your photos aren't perfect, don't worry—our artists are skilled at working with what you have and will contact you if anything else is needed.
Most orders are completed within 2–4 weeks from design approval. This includes design time (3–5 days), approval, production (7–10 days), and shipping. Rush options are available for special deadlines.
Our figurines are crafted using high-quality, full-colour 3D printing with a sandstone-like composite material. They are durable, detailed, and hand-finished for long-lasting quality.
Yes. You'll receive a digital preview before production. Revisions can be requested until you're fully satisfied, and printing only begins after your approval.
Figurines typically range from 4" to 8", with 6" being the most popular. Size recommendations depend on subject count and detail level.
Prices range from $49–$89, depending on size, complexity, and number of subjects. You'll always see the final price before checkout—no hidden fees.
Yes. We are a real business with real artists. We provide progress updates, previews, and tracking, and maintain transparent communication throughout your order.
Yes, we ship worldwide using DHL Express. Shipping usually takes 5–10 business days after production. Customs or duties are the recipient's responsibility, and full tracking is provided.
Yes. We handle memorial figurines with extra care and sensitivity, whether for loved ones, pets, or meaningful moments.
Contact us within 14 days of delivery. Depending on the situation, we'll offer a revision, replacement, or refund.
Yes. Pet figurines are very popular and can be ordered alone or with their owners.
Yes. We recommend ordering 6–8 weeks in advance to allow enough time for design and delivery.
Yes. Outfits, poses, backgrounds, and accessories can all be customised. Share your vision during checkout.
You'll receive email updates at every stage, including shipping with tracking details.
Yes. Contact us directly for bulk pricing and timelines.
Yes. Protective packaging is standard, with optional gift-ready boxes available at checkout.
Keep it away from direct sunlight, dust gently, and avoid moisture or dropping.
Yes. We can ship directly to the recipient with a personalised message.
You can reach us via:
- Email (available on our website)
- Contact form on getfiguro.com
We typically respond within 24 hours.
Yes. You can personalise:
Poses:
- Exact pose from your photo
- Different poses (standing, sitting, hugging, action)
- Combined poses from multiple photos
- Suggested poses based on occasion
Outfits:
- Match your photo exactly
- Change clothing (wedding dress, uniform, jersey, traditional attire)
- Special outfits (graduation gown, costume, formal wear)
- Mix and match elements
Yes. Send a clear face photo, reference images or descriptions for pose, outfit, accessories, and background.
Yes. We work with faded, low-resolution, damaged, or black-and-white photos and will advise if quality is insufficient.
Yes. This is ideal for couples, families, pets, or memorial pieces.
Yes. Popular options include instruments, sports gear, flowers, pets, signs, tools, and hobby items.
Yes—such as weddings, proposals, graduations, victories, or holidays.
Unlimited revisions during the design phase until you're fully satisfied.
Before production: Full refund available
After production: Remake or refund if it doesn't match the approved design
Manufacturing defects are replaced free of charge
We'll send a free replacement, cover shipping, and expedite the order.
We'll offer a free remake or full refund.
Yes—unlimited revisions, transparent communication, and defect replacements.
No. Payment is required upfront due to custom production costs.
Yes, via Klarna or Afterpay with 4 interest-free instalments.
No. Shipping, gift packaging, rush processing, and customs are clearly shown if applicable.
At checkout. You can still cancel for a full refund before approving the design.
Yes—newsletter sign-ups, social promotions, bulk discounts, and seasonal sales.
Yes, via AI-assisted, photo-exact, or hybrid approaches.
Highly detailed facial features, clothing textures, accessories, and markings. Larger sizes allow more detail.
Minor variations may occur, but we aim for 95%+ accuracy.
Yes, with extra care and privacy.
We focus on realistic figurines and cannot create copyrighted characters.
We avoid celebrities and copyrighted characters but can create inspired or parody styles of you.
Yes—Christmas, Valentine's, Halloween, graduations, weddings, and more.
Yes, with sensitivity and care.
Currently no, but alternatives may be possible.
JPG/JPEG, PNG, HEIC, and PDF (minimum 1MB recommended).
Currently unavailable, but we're exploring this option.
Photos are used only for production, protected securely, and deleted after completion unless requested otherwise.
Yes, with rush processing and express shipping (fees apply).
No, but you can cancel with a full refund before design approval.
Still have questions?
We're here to help you create the perfect keepsake